Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 907-563-4994 or make an appointment online!
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Testimonials
Christine is so helpful and the sweetest lady! These guys are amazing! They are honest about what is being done to your car and don't overcharge you like dealerships! I just moved up to Alaska and plan on using these guys forever. Definitely recommend their service and expertise.~ Brittani B.
So we started hearing a high pitched noise from the back brakes on a trip to anchorage from seward, after checking out another local shop who was extremely rude I jumped on yelp and stumbled across these lovely people. They got me in right away just to take a peek, saying they couldn't fit me in till later but would take a look just to see if it was still safe to drive and what to expect. They were curtious, friendly, honest and fair. I highly recommend this establishment! Thanks for getting us back to Seward safely xoxo~ Michelle D.
