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Archive for July 2010

Anchorage Customer Detective Work

Posted July 27, 2010 10:00 AM

One might say the most challenging part of being an automotive service technician at L and M Motors Inc in Anchorage is diagnosing a problem before it can be fixed.

Cars in AK are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at L and M Motors Inc introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to L and M Motors Inc and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at L and M Motors Inc know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

L and M Motors Inc
400 W 53rd Ave
Anchorage, AK 99518
907-563-4994



Economics of Maintenance for Anchorage Auto Owners

Posted July 20, 2010 12:00 PM

Buying a new car in Anchorage is always a big financial decision. The allure of that new car smell is powerful, to be sure. But what if your current car is still in good shape? How do you decide?

People in Anchorage who've been used to driving a new car every three to five years may be having second thoughts in this economy. For many, the question is, how does the certainty of a new car payment stack up against uncertain repairs for a car that may be out of warranty?

For purposes of our discussion, let's assume you live right here in Anchorage and have a five year old vehicle. It's now paid off. If you keep it, you fear that there'll be some repairs over the next five years, but you really don't know what to expect. For help we turned to maintenance and repair information for cars and trucks. With this data, they project likely service and repair costs for a particular make and model. They're able to use manufacturer's maintenance schedules and repair histories for the projections.

Of course, these projections can't predict what will happen to your vehicle in Anchorage, but they do give you information to use in your decision.

Let's look at the numbers for a five year old Toyota Camry V-6. In this example, the combined maintenance and repairs for the five year period is $5,748. This works out to an average of $96 a month. The year-by-year averages range from a low of $49 a month to $124 a month.

So compare $96 a month with a new car payment. And it's actually better news than that; you would still have maintenance expenses with a new car, so the repair element could be less than half that figure.

Here are numbers for some other five year old vehicles from around Anchorage:

  • Ford Escape - $116 a month
  • Chevy Silverado - $131 a month
  • Jeep Grand Cherokee - $138 a month
  • Hyundai Accent - $85 a month.

Now, if your vehicle is older than five years, have a chat with your Anchorage service advisor at L and M Motors Inc. We see hundreds of vehicles through our bays every month and we know your car. See if there's any particular problem in common with your vehicle that you might see over the next couple of years.

And of course, the best way to keep future repair costs down is to take care of all your scheduled maintenance. This is especially important in older vehicles that have had time to accumulate some deposits.

There are special motor oil formulations that help clean older engines and protect and recondition their seals and gaskets.

We hope this eliminates some of the unknowns in the decision to keep or trade.

Give us a call if you have any questions.

L and M Motors Inc
400 W 53rd Ave
Anchorage, AK 99518
907-563-4994



Looking Down the Road - Headlamps

Posted July 7, 2010 11:00 AM



If you've ever been driving around Anchorage and had a headlamp go out, you've probably just wanted to replace the bad bulb. If your car uses halogen headlamps, they dim over time. So if you just put in one, they won't have the same brightness, which can be distracting and will affect your field of vision.

To have your headlights inspected, visit us at L and M Motors Inc. We're at 400 W 53rd Ave in Anchorage, AK 99518. Or give us a call at 907-563-4994.

Experts at L and M Motors Inc recommend replacing your halogen headlamps every year. It's easy to remember if you do it when Daylight Saving Time changes in the fall. That way you'll have bright headlamps for those long AK winter nights.

There are other types of headlamps in addition to halogen. There are the old standard bulbs that have been around for decades. These are OK, but you can usually upgrade to halogen. They cost a little more but you can't believe the difference. If you do a lot of night driving you might want to use a premium halogen bulb that filters out the yellow hues and gives a very white light that's a lot like daylight.

You may have noticed those bluish headlights on luxury cars. They are high intensity discharge or, HID lamps. They really light up the road. You can upgrade to HID on some vehicles. These cost quite a bit, but they'll last for the life of your car. If you want your friends to think you have HIDs, you can get halogens with a bluish tint - no one needs to know.

Seriously, though, night driving is all about reaction time – time to stop – time to get out of the way. You can't react to what you can't see. You need headlamps that'll give you a good view down the road and good peripheral vision as well. Your headlights need to be aimed correctly so you can see and to keep your lights from shining off into oncoming traffic.

You may have seen older vehicles with headlights that are awfully dim and maybe even yellow. That's because the plastic headlight lenses have gotten cloudy and yellowed with age. They can be replaced, but many Anchorage service centers offer a service to restore the lens that's a lot cheaper.

You can't drive if you can't see. AAA reports that nine out of ten vehicles have dirty or yellowed headlamps. So run the window squeegee over your headlights when you gas up to clear the dirt and bugs. Get your lenses restored if they need it and don't forget to replace your standard or halogen bulbs every fall.

L and M Motors Inc
400 W 53rd Ave
Anchorage, AK 99518
907-563-4994



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